We have a 90-day return policy on Items that are in these categories such as Electrical, Gas or Water. which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items Such as Raw Building Material can not be exchanged or returned. This includes items such as Moulding, Shingles, Insulation, Siding, and Toilets
Items that can only be returned for an exchange or store credit are
To start a return, you can contact us at jerry@northsidematerialbrokers.com or 404-762-9906. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You may also visit our store for a return or exchange at 3449 Hamilton Blvd Sw Atlanta, Ga 30354
You can always contact us for any return question at jerry@northsidematerialbrokers.com or at 404-762-9906
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please visit or call our store to ensure the product you have is eligible for an exchange
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
